cafe quality matcha without the hassle
founded in brisbane, australia
shake, fill and enjoy
FAQs
Find quick answers to common questions about our products, shipping, and returns.
Why keep spending $7 a day on café matcha when you can make the same high-quality drink at home without the hassle? Our matcha to go kit features a reusable tumbler & straw cleaner, matcha & sugar sachet packets and our exclusively designed mini matcha frothers - everything you need to make match to go. Our matcha is premium-grade and our goal is to bring you quality and convenience in a cup, with sustainability in mind.
Product
-
There are so many matcha brands out there...why should I buy from matcha to go?
Why keep spending $7 a day on café matcha when you can make the same high-quality drink at home without the hassle? Our matcha to go kit features a reusable tumbler & straw cleaner, matcha & sugar sachet packets and our exclusively designed mini matcha frothers - everything you need to make match to go. Our matcha is premium-grade and our goal is to bring you quality and convenience in a cup, with sustainability in mind.
​
-
How does this differ from preparing matcha traditionally?
​Both methods deliver the same high-quality matcha, but matcha to go is designed with convenience in mind. Traditional preparation involves a whisk, bowl, and careful technique - while our method simplifies everything into a quick shake-and-go routine. It’s perfect for busy mornings, commutes, or anytime you want great matcha without the extra steps and clean up.​​​​
​
-
What is the mini matcha frother and how do I use it?
Our mini matcha frother is a compact, mess-free tool exclusively designed by matcha to go. Simply place it directly into your tumbler, shake, and watch it blend your matcha to a smooth, clump-free finish. No whisks, no fuss - just perfectly mixed, frothy matcha in seconds.
​
-
How do I care for my matcha tumbler/frother?
Wash after use with mild soap and water. Gently clean to avoid damaging the logo, and always hand wash - dishwashers may affect the finish and function over time. The tumblers are designed for cold drinks only, so avoid using them with hot liquids!
​​​​
-
What are the health benefits of matcha?
Matcha is packed with powerful antioxidants which supports overall health and is anti-inflammatory. Its unique combination of natural caffeine and L-theanine provides a calm, focused energy without the crash often associated with coffee. Matcha can also support metabolism, aid in natural detoxification thanks to its high chlorophyll content, and contribute to clearer skin and a stronger immune system.
​
-
How long can I store the matcha for?
Our individually sealed sachets keep your matcha fresh for up to 1 year by protecting it from air, light, and moisture. Unlike tins or bulk bags that lose freshness over time, our single-serve packaging locks in the vibrant colour, flavour, and nutrients - so every cup tastes as good as the first.
​
-
How much caffeine is in matcha?
Each 4g serving of our matcha contains approximately 128mg of caffeine, providing a smooth, sustained energy boost - comparable to coffee, but without the crash.​
Returns
-
Can I return the product if I've changed my mind?
Unfortunately we do not accept returns for change of mind. Due to the nature of our product being used for consumption and for hygiene and safety reasons, all sales are final once shipped. Please feel free to contact us with any questions before purchasing—we’re happy to help!​
​
-
What is your return policy?
We only accept returns for items that arrive damaged or defective. If your product was damaged in transit, please contact us within 14 days of delivery with photos and your order number. We’ll be happy to assist you with a replacement or refund.
​​​
Shipping
​​
-
How long does shipping take?
We offer standard shipping, which takes an average of 3 - 6 business days (may take longer for regional or remote areas). If you need your order sooner, please contact us to arrange express shipping options.
​
-
How much is shipping?
Standard shipping is $11.95 for the Matcha Connoisseur Starter Pack and $8.95 for matcha-only purchases. Shipping rates are calculated at checkout and reflect packaging, handling, and delivery costs.​
​
-
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery via the link provided in the same email. If it is taking longer than expected, please contact us via the contact form.
​
-
Do you offer international shipping?
Unfortunately, not at this stage. We are currently only offering shipping in Australia. Follow us on Instagram to be the first to know when we will ship internationally!
​
Privacy
-
​​​​​How is my personal information used?
We only use your information to process orders, provide customer support, and improve your shopping experience. We never sell or share your data with third parties.
​​
-
Is my payment secure?
Yes, all transactions are processed through Stripe - a secure, encrypted payment gateway to protect your financial information.
​
-
Do you share my data with third parties?
No, we do not share your personal data with third parties except where necessary to complete your order (e.g., shipping services).
​
If we've missed anything, please contact us via this contact form and we will get back to you as soon as possible!